When handling confidentiality, which practice is essential?

Protect confidentiality unless a risk to safety or mandated by law.

Protecting confidentiality means keeping client information private and sharing it only when there’s a legitimate reason. The essential practice is to safeguard confidentiality by default and disclose only if there’s a real risk of harm or there is a legal or policy mandate to disclose. This protects trust, respects clients’ rights, and fulfills ethical and legal responsibilities. If there’s an imminent risk of harm to someone or a legal obligation to disclose, that’s the appropriate exception. Sharing with volunteers or unrelated parties breaches privacy and undermines trust, so that isn’t appropriate. Conducting confidential discussions in loud environments doesn’t ensure privacy and can actually compromise confidentiality.

Share client information openly with volunteers.

Disclose confidential information to unrelated parties.

Schedule confidential discussions during loud events.

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